I just got off the phone with the USAirways.com technical support line. For the past two weeks, we’ve been having problems pulling up our travel confirmation via the website (the website only provided an error code and an 800 number to call for assistance) and for the third time, technical support was unable to give us an explanation as to why this is happening. Fortunately, they are able to get the information on their computer and were able to confirm the flight. Every time, they will say that they will send an e-mail outlining the confirmation, but we never get any e-mail.
The conversation with this last technical support person is a real hoot. Same conversation took place—blah-blah-blah–he says they will send an e-mail. I told him that the same thing happened with previous calls to tech support, but we never get any e-mail, then the conversation went on like this:
Tech Support: Sir, do you have a pop-up blocker?
Me: Yes, I do. Eh…what’s that got to do with anything?
TS: Well, sir, that’s the reason you are not getting any of our e-mails. Your pop-up blocker is “blocking our e-mail.”
Me: WHAT? GOOD GOD NO! That’s for blocking pop-ups for browsing the intarwebs! (I couldn’t help myself laughing at this point). DUDE, you should not handing out that FALSE information! Pop-up blockers has NOTHING to do with “e-mail blocking.”
TS: Sir, I’m a technical support person. I know what I’m talking about…
Me: You know what? Never mind…I got the information I needed. (Laughing loudly as I hang up the phone)
Holy macaroons, USAirways? What’s your criteria for hiring these people?
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