Around 11AM at the Genius Bar in Menlo Park, NJ
Is somebody assisting you, sir?
No. I’ve been waiting here for more than 15 minutes already.
Do you have an appointment?
Yeah. 10:50. I’ve been here since 10:45.
Your name isn’t…
My name WAS up there on that monitor.
It’s just that your name wasn’t…
NOT MY PROBLEM. I have an appointment. You want to see my email confirmation?
That’s OK, sir. If you can just slide over here I can assist you now.
–
Two things we learn here:
1. Yes, I can and will be a jerk about appointments. I ALWAYS take an effort to be on time.
2. If you work on retail: If you messed up, just say “Sorry we messed up” stop trying to give details why you messed up UNLESS THE CUSTOMER ASKED. Chances are, the customer doesn’t care…and you come across as a douche.
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