BMW USA Office SUX0RZ
So BMW finally responded to my complaint about the tire problem I have. Some representative named “Nellie” gave me a call this morning which I knew from the beginning was not going to end very well.
She basically said reiterated what the Princeton BMW Service Agent told me, and I responded back by saying what good does it do to me? I already knew THAT. And I asked bluntly if they’re going to do anything in my favor. When she said “No” and started justifying why BMW is acting like a dick about this whole thing, I did what a civilized human being would do: hang up the goddamn phone. Man, I felt so satisfied about doing that, I didn’t eat anything for a whole hour.
To BMW of North America: Your continued display of arrogance on this relatively small thing will eventually hurt you in the long run. Don’t say I didn’t warn you. My case is not isolated and there is a number of BMW-specific forums from users airing the same complaints.
The ball is on your court. At this point I hope BMW USA office just burst into flames and crumble.
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