…And Who Is The Mystery Car Dealer?
Saturday, May 27th, 2006The bastard who treated me like turd when I was shopping for a car is (drumroll please) Open Road BMW in Edison, NJ. If you want to be treated the same, just go to any Open Road car dealership for that matter. I have a friend who is just in the process of going through the same shit as I am writing this; this time it’s in Open Road Honda (also in Edison, NJ). The difference is, he bought from them anyway; I didn’t.
I warned him repeatedly about my experience, but he insisted on buying from them because they are the only one who has the color he wanted. I personally would have preferred to be gang-raped in prison.
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In a related note, I also mentioned sometime ago that I sent a letter of complaint to BMW of North America. I wasn’t satisfied with their response (which basically said that they apologize and forwarded the complaint to Open Road management…really, WTF was that?), so I sent them a follow-up letter in a much nastier tone. Tonight, I received a response; I gotta hand it to the Customer Relations representative for being patient, but her response is still shitty, nonetheless. To quote:
“Our authorized BMW centers are independently-owned and operated and solely responsible for their representations, sales, and service policies and procedures. BMW strives to respond to customers as positively as possible. Unfortunately, I will not be able to comment further on this issue. Disciplinary action against our dealer network is at the discretion of BMW of North America, LLC and is a confidential matter.”
I highlighted the last sentence which, to me, basically means “We’re sorry but BMW isn’t going to do jack shit about your situation. We can’t afford to allocate resources to satisfy just ONE complaining customer. We have enclosed a picture of the CEO’s middle finger to constantly remind you of our arrogance; we suggest to place this picture in your wallet.”
I am so tempted to respond and show them the link to this blog…and CC BMW Germany office. Maybe that will make some real noise. But, man, I’m so damn tired. It isn’t seem worth the effort anymore.
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